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Level 2 - 4
These qualifications require individuals to demonstrate competence against
National Occupational Standards (NOS) which are based on the needs of the
Customer Service sector as defined by the Sector Skills Council. As such
they contribute to the development of skilled labour in the sector. The
Edexcel Level 2 NVQ Certificate and the Edexcel Level 3 NVQ Diploma in
Customer Service may contribute towards the competence element of an
Apprenticeship.
What are the potential job roles for those working towards these qualifications?
- Bank/building society customer adviser
- Contact centre operator
- Customer service adviser (Post Office)
- Customer service assistant/manager
- Hotel receptionist
- Local government customer services officer
- Medical receptionist
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Level 4 and 5
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